Spokane winters drop below freezing often enough that supply lines in cold spaces split. The leak often shows up when the ice thaws and the opening lets go. A pipe can also fail in mild weather: a pinhole, a stuck shutoff, a washing-machine hose. Spokane Water Damage Co does not send a plumber. We share the request with up to 3 independent providers.
Say whether the main is off and which rooms are wet. We do not promise a visit time.
If you can reach the main shutoff without walking through water that may be near outlets or the electrical panel, closing it stops more water from entering. On many houses the main is where the supply comes in, often in a basement, a crawl space, or a utility room. After the main is off, opening a faucet lets pressure out of the lines. Do not use an open flame to thaw a frozen pipe. If you cannot reach the valve safely, stay out of the water and say that in the request.
We do not walk you through a repair, and we do not arrive. The note on a successful send is that a local provider may contact you about your request.
A broken supply line is often clean water. A floor drain or toilet that backed up is not. The safety steps, what can be saved, and the price all change with that difference. Say which one you think it is, and say if you are not sure. A provider would rather have an honest uncertainty than a guessed trade term.
If the water is collected downstairs, the flooded basement page covers how clean water, gray water, and sewage are priced differently in national estimates. If the loss has been wet for more than a day or two, also read mold after water damage.
An unheated crawl space, a hose bib left charged through a cold snap, and a vacant house with the heat off are common freeze points in this climate. We do not winterize houses. If a pipe is frozen and has not split, say that plainly. If it has already split, say where the water went and what is wet: ceiling, hardwood, carpet, or cabinets.
A sudden split in a supply line is the kind of loss standard homeowners policies often cover, subject to the deductible and the wording of that policy. A slow leak that has been staining drywall for months is a different story, and water that entered from outside is often a flood exclusion. Details and sources are on the cost and insurance page. We do not file claims and we do not promise that one will be paid.
No. We do not plumb, thaw, or dry anything. We share your request with up to 3 independent providers who decide whether to respond and what to charge.
This site does not offer emergency dispatch and does not promise a time. Shut the main off if you can reach it without stepping into water near electrical equipment, and say in the note whether the water is still running.
Often no. A supply line that splits is a different fact pattern from river water or surface runoff. Read the cost and insurance page, then read your own policy. We do not adjust claims.
Say that in the message, along with which rooms are wet and whether the water came from a supply line or a drain. Those details change the job.
Say where the pipe failed and whether the water is off. We do not promise an arrival time.